F.A.Q.

I have seen less expensive inks, why shouldn’t I buy them?

For several reasons!  Less expensive pigment inks contain fillers. Less expensive dye inks are diluted. Less expensive inks are not color matched. You will not save money if you by the cheapo ink. You will not create Fine Art Images. You will have to put down more ink. With Suprachrome Ink Systems you are getting the best ink made, and you are already at a 70% discount. That’s as good as it can get!  

Why are Suprachrome Inks better?

Our color experts specifically design inks to provide a larger color gamut than the inks supplied by the printer manufacturers. Our inks are measured against much higher standards, staying a step ahead of printer manufacturers. Pushing the envelope to achieve greater dynamic color range is our mission. That’s all we do. We don’t make printers, cameras, binoculars, or other things, JUST INK! (By the way, printer manufacturers don't make their own inks.) The strength of our inks provides much greater saturation. This results in richer, deeper and more vibrant colors.

Can your ink clog my printer head?

NO. No more than Epson or Canon original inks. Suprachrome inks are refined to a purity standard that is the strictest in the industry.  Even the best ink can dry on the print head. You can prevent problems in this area by printing regularly, performing regular maintenance, and remembering to turn your printer off when you are finished printing.  These steps will leave you problem free.

 

What can clog my printer head?

Two things: (1) Super duper cheapo ink. (2) Practices by the printer owner that cause clogs, no matter what ink you use. For example, leaving your printer on for long periods of time when not in use and failing to run nozzle checks and cleaning cycles regularly.

 

What do I get when I buy the Suprachrome Continuous ink feed System?

You get everything you need for your specific printer: a CD of illustrated instructions, user guide, permanent ink cartridges, ink reservoir, an ink set containing 4 oz ink bottles of each ink.

 

Do I need to install new ICC profiles?

No. This new ink is designed to not need separate ICC profiles. However you may experience more brilliant color and deeper rich blacks but, we're sure you will learn to accept that! ☺

 

Do I need to change all of my ink at one time? What about the ink cartridges that are not empty yet?

Yes or No, depending on whether your use the iNKBOT system, refillable cartridges or a Continuous Ink System

 iNKBOT system, refillable cartridges:

No, You can replace them as each color needs to be replaced.

Continuous Ink System:

Yes, You need to change them all at once. Our inks are balanced to work together. Don’t worry too much about a few half full cartridges. You will be saving at least 70% on all of your ink, from now on!

Will using Suprachrome void my printer manufacturer’s warranty?

NO! Absolutely not. In fact, it is against the law for them to void your manufacturer's warranty, just because you use a third party ink or paper. The printer manufacturer cannot void your equipment warranty for using inks made by other manufacturers.  No manufacturer actually has this policy. They do however, hint at it, to WORRY YOU.

 

Does Suprachrome supply both dye and pigment based inks, and what is the difference?

Yes, we do. Both dye and pigment inks for Epson and Canon printers are water based. The difference is that with a dye based ink the colorant is liquid so the ink is a true solution and contains no solids. In a pigment ink, the colorant is a very fine powder that is dispersed through out the ink. Generally speaking, a dye based ink gives brighter and more vivid color than a pigment ink but is less fade resistant. However, the latest pigment coating technologies (as used by Suprachrome) make pigments nearly as good as dyes for color rendition.

 

Can I put pigment ink in my dye based printer?

You can try it but we do not recommend it for any printer other than the Epson 1400.  The internal head cleaning routines used in dye based printers are different than those designed into pigment models. You can put dye ink in a printer designed for pigment, but not vice versa. However, dye and pigment inks do not generally mix together well, so a printer should be cleaned out before doing the changeover. If you would like more information about this, write to Support@Suprachrome.com
 

Can I purchase Suprachrome in a store?

You can only purchase Suprachrome products direct from this website, from a Suprachrome Factory Representative at Imaging Trade Show, an affiliate website. If you would like to become a Dealer please contact us.
 

Can I purchase larger sizes of Suprachrome ink?

You bet!  We can accommodate your requests for any size you may need.

 

Do I need to use a cleaning cartridges before using Suprachrome ink?

Generally speaking, If you are using the original ink in your printer than you don't need to use cleaning cartridges when swapping to Suprachrome. If you have a non-original ink in your printer, or Ink that was not designed for your specific  printer, or ink from a discount ink company, then this may cause problems. In these cases, cleaning cartridges should be used.

 

How long will it take for my order to be shipped?

Normally, we ship within 48 hours. When you place your order, you will be notified of expected shipping information.

 
 

I am not really that handy. Can I install a continuous ink system?

You bet. We haven’t had anyone fail yet! We provide full telephone support if you run into a problem.

 

Are the things messy?

NO. We suggest you wear the rubber gloves (included), when you install the cartridges, but most people don’t lose a drop.

 

Are your systems guaranteed?

Yes! We offer a money back guarantee. If you need help then consult our tech support - you will get it. Our system works - you have nothing to lose! If somehow you just can’t get it, we’ll make arrangements with you to send everything back, and we will refund your money. Don’t worry, everybody gets it. If you are changing your cartridges now, you will be able to install our system.

Email Support

Support@Suprachrome.com

Suprachrome Ink & Media Company

9393 West One Hundred Tenth Street
Corporate Woods
Suite 500

Overland Park, Kansas 66210

Overland Park / Kansas City - Sales, Administration & Training    913.385.FOTO 

Chicago - Research, Development, Manufacturing & Shipping    Glenview, IL 60025, USA